General search
The most versatile mode. Browse profiles using standard HeartAtlas criteria such as age, gender, language, country or city. It is ideal when you have a general idea of the kind of person you would like to meet.
HEARTATLAS · COMPLETE GUIDE
How to use HeartAtlas
Explore HeartAtlas features following the same logic as the site navigation and your Account area.
01Discover and suggested profiles
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Browse profiles with Discover and find suggested profiles through the features currently available in HeartAtlas.
02Find the right people with 4 search modes
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HeartAtlas offers four complementary ways to discover members. Choose the one that best matches what you are looking for: each mode uses different criteria and you can switch at any time.
Find the right people with 4 search modes
HeartAtlas offers four complementary ways to discover members. Choose the one that best matches what you are looking for: each mode uses different criteria and you can switch at any time.
Near me
This mode prioritizes members close to your location. It is useful when you want to meet people in your area or find members with whom an in-person meeting would be easier to arrange.
Compatriots & expats
Designed for connections across borders, this mode helps you find compatriots in your current country or abroad and members who share a familiar origin or international experience.
Appearance search
Choose exactly which physical characteristics matter to your search. Enable only the criteria you want: age, gender, country, height, weight, eye color or hair color. For age, height and weight you can set minimum and maximum values. An unchecked criterion does not filter results.
Physical characteristics are optional in profiles. When an appearance criterion is enabled, only profiles with compatible information can match it.03Messages, translation and calls
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Chat privately, use available translation and audio or video calls according to your access, settings and safety rules.
04Media in your conversations
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HeartAtlas optimizes and protects media shared in your conversations. Limits depend on your plan to keep the experience fast, safe and sustainable.
05Visitors
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View the visitor information available for your account level. Exact capabilities depend on the active plan.
06Favorites, friends and blocked members
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Favorites are your personal selection. Two members become friends when each has favorited the other. Removing a favorite ends that mutual relationship. Blocked members remain a separate list.
07Speed Dating
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Join scheduled Speed Dating sessions under the conditions shown for each session. Waiting room, encounters, transitions and results form a journey separate from Activities.
Discover a different way to Speed Date
HeartAtlas Speed Dating brings the idea of rapid dating online: several short, private conversations in succession during one scheduled session. The goal is not to decide within minutes whether someone is “the one”, but to discover a voice, personality and way of communicating and to see whether you would like the conversation to continue.
The concept
Each session brings several members together for a series of timed one-to-one encounters. HeartAtlas automatically organises rotations so that participants can have several first conversations in a shared, structured and respectful setting.
The objective
To create a more human first contact than simply browsing profiles. A few minutes can reveal someone's energy, communication style or mutual curiosity. Speed Dating promises neither compatibility nor a relationship: it simply creates an opportunity to meet.
Who organises the sessions?
Members cannot create Speed Dating sessions themselves. Dates, times, criteria, capacity and session settings are scheduled exclusively by HeartAtlas teams to preserve group consistency and smooth rotations.
✓ Who can participate?
- Be signed in to a HeartAtlas account eligible for Speed Dating and have the required Premium access.
- Have an active profile with gender and date of birth completed.
- Be an adult and fall within the age range defined for the selected session.
- Have an approved, visible primary profile photo.
- Select at least one category of people you wish to meet.
- For language or regional sessions, meet the stated language or country criteria.
- Have no temporary Speed Dating participation restriction.
📝 Registration and waiting list
- Registration is only possible during the registration window shown for the session.
- Each session has a maximum capacity. If it is reached, a waiting list may be available when enabled by HeartAtlas.
- When a place becomes available, a member on the waiting list may be promoted automatically.
- Always check the date, time and time zone before confirming your registration.
Group balance and optional gender quotas
Some sessions may use minimum gender quotas to create a group that is sufficiently balanced for the rotations. These quotas are optional and are set by HeartAtlas for each session. They never guarantee that you will meet a precise number of women, men or non-binary people, nor do they guarantee compatibility. If the minimum conditions for a session are not met, HeartAtlas may postpone or cancel it.
Registration is a commitment
Registering and then not attending can deprive someone else of a place, leave another participant without a partner for a round and disrupt the whole session. Please honour a confirmed registration or cancel early enough whenever cancellation is still possible.
HeartAtlas may record confirmed no-shows and certain early departures. Repeated incidents can lead to warnings and temporary restrictions from Speed Dating.🎧 Before the session starts
- Join the waiting room early enough and complete check-in when available.
- Lobby opening, normal check-in closure and any late-arrival tolerance are configured for each session.
- An accepted late participant is never inserted into an encounter already in progress; they may join a later rotation.
- Check your Internet connection and browser permissions for microphone and, when required, camera.
- Depending on the session, video may be required, enabled or disabled. The technical requirements shown for that session take priority.
How does a session work?
Waiting room
Join the session space before it begins, confirm your presence and wait for the group to be confirmed.
Confirmation
HeartAtlas checks that the session conditions are met. A session can be cancelled if the minimum attendance or enabled quotas are not reached.
First encounter
The system pairs you with someone compatible with the encounter categories selected. Members who have blocked each other are not paired.
Timed conversation
You speak privately for the encounter duration configured for the session. A timer shows the remaining time.
Transition
When time expires, the encounter ends automatically. A short transition gives you a moment before the next round.
New rotation
HeartAtlas automatically builds the following encounters. The same pair is not repeated, and a participant without an available partner may receive a pause round.
Session ends
Rotations continue until the programme ends or the session's maximum number of rounds is reached.
⚠️ Important constraints
- The schedule is synchronised: encounters and transitions follow the common rhythm of the session.
- An unstable connection or prolonged disconnection can interrupt an encounter. A short reconnection grace period may be provided.
- Leaving a live session voluntarily may be recorded as an early departure.
- Respect, consent and HeartAtlas rules apply during every encounter just as they do elsewhere on the platform.
- Participation in a session never means consent to future contact, a date or a relationship.
♥ After the encounters
At the end of an encounter or session, HeartAtlas may let you express interest privately. When interest is mutual, the result may appear as a match. A non-reciprocal choice is not intended to become pressure or an obligation to communicate. Speed Dating opens a possibility; it never imposes what comes next.
🌟 Make the most of your session
- Choose a quiet place and remain available for the full scheduled period.
- Arrive early enough to test your microphone, camera when needed and Internet connection.
- Introduce yourself naturally and give the other person time to speak.
- Stay courteous even when there is no chemistry; those few minutes still matter to the other participant.
- Report or block behaviour that breaches HeartAtlas rules.
08Activities
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HeartAtlas offers group experiences such as Quiz, Connections, Ice Breakers and Declic. Rules and conditions for each activity are shown in their screens and in this guide.
🎮 Starting activities
In Quiz, Connections, Ice Breakers and Declic, every participant confirms “Ready”. As soon as 2 players are ready, a shared 3-minute countdown begins. Entries close for the final 30 seconds. At zero, only ready players take part; everyone else automatically leaves the lounge. If the ready count drops below 2, the countdown is cancelled. A lounge with no game and no start countdown is removed after 15 minutes, with a warning during the final 5 minutes. After a game, players can mark themselves ready to start another one.
🧠 Live Quiz: how a game works
Quizzes take place in public or private Premium rooms. Once a game has started, no new player can join the room. The answer time is defined in the room settings and a countdown shows the time left. When it expires, a configurable short pause automatically precedes the next question. If X players are taking part, the fastest player to give the correct answer earns X points, the second X − 1, the third X − 2, and so on. A wrong answer scores −1 point; no answer scores 0. The cumulative leaderboard is updated after every question. A player who gives no answer to three consecutive questions is removed for inactivity and the other participants are notified. Players are also notified when someone leaves the room. If only one player remains, the game ends. At the end, each participant can choose to stay for another game. The first to accept becomes the room owner; if nobody stays, the room is deleted after the inactivity timeout. HeartAtlas avoids asking a question again in the same room while compatible unseen questions are still available.
✨ Connections
Profiles stay anonymous during the game and are revealed at the end.
☕ Ice Breakers
Ice Breakers have no points: they simply help the group get to know one another and start talking.
⚡ Spark
Everyone stays anonymous during the game. Would you like to reveal your profiles to each other?
09Forum
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The Forum lets members discuss community topics in dedicated sections, subject to the charter and moderation.
10Local events
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Local events let members meet in real life through friendly meetups proposed voluntarily by the community. Proposals are reviewed by HeartAtlas before publication to protect everyone’s comfort and safety.
Open this feature →11News and community life
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Community also includes News, Birthdays, Profiles of the month, Hall of Fame and access to moderator applications when these features are available.
12Profile and preferences
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Manage your profile, information and preferences from your Account area. Use accurate information and only photos you are allowed to publish.
13Settings and notifications
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Settings group choices related to your account and HeartAtlas operation. Notifications have their own controls when available.
14Standard, Premium and Premium+
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HeartAtlas distinguishes Standard, Premium and Premium+ levels. Standard covers essential features; Premium adds advanced features and experiences; Premium+ is the most complete level. Always check the Premium page and Shop for currently applicable benefits, limits and offers.
Open this feature →15Shop, purchases and subscriptions
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The Shop presents available offers. My purchases & subscriptions lets you find commercial items linked to your account.
16Referrals
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Your referral area shows your code, link and the conditions currently applicable to referral benefits.
- Share your code or linkYour private code and link are available in Account → My referrals.
- The referral signs up through your invitationThey use your link or enter your code or email when registering.
- The referral becomes qualifiedTheir profile must be complete, email confirmed, a photo approved, the required presence recorded on distinct days, and the account must remain in good standing.
- The reward is granted automaticallyEvery 10 qualified referrals adds 30 Premium days. Rewards are cumulative.
Current rule: 10 qualified referrals = 30 Premium days. Qualification currently requires presence on 7 distinct days. Fake accounts, duplicate accounts and self-referrals are excluded.
View my referrals →17Privacy and data
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Manage privacy, consent and data choices from the dedicated HeartAtlas areas.
18Safety, blocking and reporting
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Blocking stops the intended interactions with a member. Reporting sends a situation to moderation. For sensitive situations, use the dedicated safety and support tools.
19Accessibility
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Accessibility settings let you adapt HeartAtlas using the options currently available.
20Technical issue or question
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Start by searching for the feature name or part of a word on this page. If the answer is not enough, open support and describe the issue precisely.
🔐 Control messages and calls＋
Message and call privacy
Control messages and calls
Private messages and audio/video calls each have their own access rule. Allow everyone, favorites only, everyone except excluded people, nobody, or only explicitly allowed people. Global blocking always takes priority.
Manage Excluded people and Allowed people separately.
Add someone using their public HeartAtlas ID.
HeartAtlas never tells someone why their contact was refused.
⚙️ Important service information＋
HEARTATLAS
Important service information
Automatic translations
A significant part of the translations offered by HeartAtlas is produced by an external third-party automated service. Despite the checks and improvements we apply, HeartAtlas cannot guarantee the accuracy, authenticity, nuance or quality of every translation. A translation may contain errors or alter the meaning of a message. Users should verify important information in the original language or directly with the person they are communicating with.
Audio and video calls
Audio and video calls rely in part on APIs, software, browsers, networks and communications infrastructure provided or operated by third parties. Availability and quality may vary depending on the device, connection, browser or those external services. HeartAtlas takes reasonable measures to support reliable operation but cannot guarantee constant call quality or availability.
Hosting and availability
HeartAtlas is hosted on server infrastructure located in Europe and supplied by a third-party provider; this infrastructure is not owned by HeartAtlas. We take reasonable measures to provide the best possible service availability, but no online platform can guarantee 100% availability. Interruptions may occur, including because of maintenance, technical incidents, network conditions, third-party providers, security measures or events beyond our reasonable control.