Terms of Use

1. Purpose and scope

HeartAtlas is an international social network for adults only, combining conversations, communities, activities and connection features. Registering for or using the service means accepting these Terms, the Community Charter and related policies.

2. Registration requirements

Users must be at least 18 years old, provide accurate information, use one personal account and keep their contact details up to date. Impersonation and fictitious, automated or restriction-evading accounts are prohibited.

3. Account security

Users must protect their credentials and promptly report any unauthorised use. HeartAtlas may require re-authentication, slow down or temporarily block attempts, or request verification where security requires it.

4. Rules of conduct

Prohibited conduct includes harassment, threats, hate, discrimination, scams, financial solicitation, spam, unauthorised commercial outreach, unlawful sexual content, violence, blackmail, manipulation, abusive data collection and behaviour that endangers others.

5. Photos and content

You may publish only content you are authorised to use. You retain your rights and grant HeartAtlas the limited, non-exclusive licence necessary to host, moderate and display that content within the service. Copying, externally distributing or reusing another member’s photos without consent is prohibited.

6. Scraping, automation and artificial intelligence

Automated extraction of profiles, messages, images, statistics or databases is prohibited. HeartAtlas content may not be used to train, evaluate or feed an artificial-intelligence system without prior written authorisation.

7. Moderation and reports

HeartAtlas may review reports, hide or remove content, restrict features, request verification, suspend or close an account. Where a report concerns a private exchange, a limited excerpt of recent messages between the reporting member and the reported person may be frozen at the time of the report and viewed only by authorised administrators or moderators to assess context. Such access is limited to case handling and may be logged. Decisions take account of severity, repetition, context, legal obligations and community safety.

8. Revocable free Premium

Any Premium access obtained free of charge — including a trial, profile bonus, Founder programme, pre-opening offer, promotion or administrative grant — is a revocable benefit. The HeartAtlas team may withdraw it without compensation for breach of these Terms or the Charter, fraud, multiple accounts, circumvention of safeguards, attacks, automation, security harm or conduct detrimental to the service. This clause does not replace rights that apply to a paid subscription.

9. Paid subscriptions

Prices, duration, renewals, payment methods, cancellation and any applicable withdrawal right are presented before purchase. Mandatory consumer rights remain applicable.

9 bis. Speed Dating & Premium Activities

Participation in Speed Dating, Live Quiz, Connexions and Ice Breakers is reserved for members with active Premium access. These features may remain visible to other members for information. Speed Dating sessions are scheduled by HeartAtlas, announced with a date and time, use category preferences declared by participants and may be cancelled if announced minimum quotas are not reached. A confirmed session cannot begin before its scheduled time. Exchanges are time-limited and may be ended earlier by either participant; the other person is informed. The Speed Dating conversation is limited to the context of that encounter. Private feedback is requested after the session and is not published by name in personal history; each member receives only results concerning them. Administration may cancel a session before it starts, including after confirmation, where quotas, safety, moderation, a technical incident or proper operation of the service justify it. It may also stop a session already in progress for the same reasons; affected participants are informed. General rules on safety, respect, consent, blocking and reporting continue to apply.

9 ter. Reputation and ratings

The reputation system is intended to reflect interaction quality and is neither a ranking of personal worth nor a guarantee. A rating is available only after two-way messaging, subject to the service’s technical controls. Criteria are rated from 1 to 5 stars or may be left as “Don’t know”. Administrators and super-administrators cannot be rated. Raters are not publicly identified. Each member may choose whether their average and number of ratings are displayed on their public profile. HeartAtlas may review, moderate or remove abusive, fraudulent or rule-breaking ratings. The administrative team may remove a problematic rating but does not arbitrarily change the score chosen by its author.

10. Meetings and caution

HeartAtlas does not guarantee a member’s identity, intentions or future behaviour. Never send money, protect sensitive information and choose a public place for a first in-person meeting.

10 bis. Pre-production and progressive opening

HeartAtlas may temporarily operate in pre-production before full opening. In this mode, members may in particular register, sign in, complete or view their profile and use Discover search. Other features may remain visible but be temporarily locked. When a member tries to access them, HeartAtlas may display the date and time of full opening. This date corresponds to the public countdown configured by administration. Administration may change the site mode and opening date; authorised administrators and moderators may retain the access needed for testing, safety and moderation. Reaching the announced date does not necessarily activate Production automatically: administration retains control over the effective opening.

11. Service availability

The service may be changed, limited or interrupted for maintenance, security, overload, incidents or legal requirements. Audio/video calls and certain features may be temporarily disabled to preserve platform stability.

12. Personal data and cookies

Data processing, purposes, legal bases, retention periods and rights are described in the Privacy Centre. Non-essential trackers must not be activated until the user has made a valid choice.

13. Intellectual property

The HeartAtlas name, logo, interfaces, texts, software, graphics and databases are protected. Unauthorised reproduction, substantial extraction or reuse is prohibited.

14. Suspension, termination and appeals

Users may close their account. HeartAtlas may take proportionate measures where there is risk or a breach. Where an appeal mechanism is available, a user may request review through Support.

15. Applicable law

Subject to mandatory consumer-protection rules, these Terms are governed by French law. The legal notices must contain the exact details of the publisher, publication director and hosting provider, together with applicable mediation arrangements.

16. Changes to these Terms

HeartAtlas may amend these Terms. Advance notice and, where necessary, renewed acceptance will be requested before a material change takes effect.

Important service information

Automatic translations

A significant part of the translations offered by HeartAtlas is produced by an external third-party automated service. Despite the checks and improvements we apply, HeartAtlas cannot guarantee the accuracy, authenticity, nuance or quality of every translation. A translation may contain errors or alter the meaning of a message. Users should verify important information in the original language or directly with the person they are communicating with.

Audio and video calls

Audio and video calls rely in part on APIs, software, browsers, networks and communications infrastructure provided or operated by third parties. Availability and quality may vary depending on the device, connection, browser or those external services. HeartAtlas takes reasonable measures to support reliable operation but cannot guarantee constant call quality or availability.

Hosting and availability

HeartAtlas is hosted on server infrastructure located in Europe and supplied by a third-party provider; this infrastructure is not owned by HeartAtlas. We take reasonable measures to provide the best possible service availability, but no online platform can guarantee 100% availability. Interruptions may occur, including because of maintenance, technical incidents, network conditions, third-party providers, security measures or events beyond our reasonable control.