HEARTATLAS · ATLAS EXPERIENCE LIMITED
Privacy Policy
Last updated: 15 September 2026
This policy explains how Atlas Experience Limited processes personal data in connection with HeartAtlas.
1. Service operator
HeartAtlas is operated by Atlas Experience Limited, a company incorporated in Hong Kong. Privacy enquiries: support@heartatlas.app.
2. Data we process
Depending on your use of HeartAtlas, we may process account and profile information, preferences and consents, content and communications required to provide the service, technical and security information, community interactions and information necessary for payments and fraud prevention. We seek to limit data to what is necessary for the relevant purposes.
3. Purposes
Data is used to provide and secure HeartAtlas, manage accounts, enable requested communications and features, personalise the experience where authorised, prevent fraud and abuse, moderate the platform, provide support, comply with legal obligations and improve the service.
4. Grounds and consent
Depending on the feature and applicable law, processing may be necessary to provide the service, comply with law, pursue an appropriate legitimate interest or require consent. Where consent is required, it may be withdrawn for the future through available controls or by contacting us.
5. Providers and recipients
We may use specialist providers for hosting, storage, security, payments, communications and technical functions. They should receive only the information required for their services and remain subject to applicable data-protection obligations.
6. International processing
HeartAtlas is an international service. Data may be processed in different countries or territories depending on users and service providers. We apply safeguards required by applicable law to relevant transfers.
7. Retention
Data is retained only as long as necessary for the relevant purposes and is then deleted or anonymised, except where limited retention is required by law, security, fraud prevention, a dispute or evidence of a transaction.
8. Security
We use technical and organisational measures proportionate to risk to protect data against unauthorised access, alteration, disclosure or destruction.
9. Your rights
Depending on applicable law, you may request access to or correction of your data and use HeartAtlas export and deletion functions. Additional mandatory rights applicable in your country or territory are not limited by this policy.
10. Direct marketing
Where applicable law requires consent or an opt-out for direct marketing, HeartAtlas respects that choice. You may withdraw permission or object to relevant communications using the available methods.
11. Cookies and similar technologies
Cookies necessary for operation and security remain active. Non-essential categories are subject to the choices provided by HeartAtlas. Preferences can be reviewed on the Cookies page.
12. Data-protection law
Atlas Experience Limited applies the Hong Kong Personal Data (Privacy) Ordinance where applicable and mandatory data-protection rules applicable to users in territories where HeartAtlas is offered.
13. Contact
For personal-data enquiries or requests: support@heartatlas.app.