How can we help?
Find an answer quickly, read the guide, or contact support if your issue continues.
💬Exchange
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Browse profiles with Discover and find suggested profiles through the features currently available in HeartAtlas.
Chat privately, use available translation and audio or video calls according to your access, settings and safety rules.
View the visitor information available for your account level. Exact capabilities depend on the active plan.
Favorites are your personal selection. Two members become friends when each has favorited the other. Removing a favorite ends that mutual relationship. Blocked members remain a separate list.
🎮In groups
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Join scheduled Speed Dating sessions under the conditions shown for each session. Waiting room, encounters, transitions and results form a journey separate from Activities.
HeartAtlas offers group experiences such as Quiz, Connections, Ice Breakers and Declic. Rules and conditions for each activity are shown in their screens and in this guide.
🌍Community
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The Forum lets members discuss community topics in dedicated sections, subject to the charter and moderation.
Local events let members meet in real life through friendly meetups proposed voluntarily by the community. Proposals are reviewed by HeartAtlas before publication to protect everyone’s comfort and safety.
Community also includes News, Birthdays, Profiles of the month, Hall of Fame and access to moderator applications when these features are available.
👤My account
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Manage your profile, information and preferences from your Account area. Use accurate information and only photos you are allowed to publish.
Settings group choices related to your account and HeartAtlas operation. Notifications have their own controls when available.
HeartAtlas distinguishes Standard, Premium and Premium+ levels. Standard covers essential features; Premium adds advanced features and experiences; Premium+ is the most complete level. Always check the Premium page and Shop for currently applicable benefits, limits and offers.
The Shop presents available offers. My purchases & subscriptions lets you find commercial items linked to your account.
Your referral area shows your code, link and the conditions currently applicable to referral benefits.
Manage privacy, consent and data choices from the dedicated HeartAtlas areas.
🛡️Help & safety
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Blocking stops the intended interactions with a member. Reporting sends a situation to moderation. For sensitive situations, use the dedicated safety and support tools.
Accessibility settings let you adapt HeartAtlas using the options currently available.
Start by searching for the feature name or part of a word on this page. If the answer is not enough, open support and describe the issue precisely.
How to use HeartAtlas
Explore HeartAtlas features following the same logic as the site navigation and your Account area.
Open the complete guideOpen support
Start by searching for the feature name or part of a word on this page. If the answer is not enough, open support and describe the issue precisely.
Open supportHow do I choose a search mode?
In Discover, choose General search, Near me, Compatriots & expats or Appearance search. They are designed respectively for standard criteria, proximity, nationality and international-life connections, and the physical characteristics you explicitly select.