Discover and suggested profiles
Create one personal account, confirm your email, complete your profile and choose preferences. Multiple, fake or automated accounts are prohibited. Registration does not require a subscription.
Open this featureHEARTATLAS HELP CENTER
How can we help?
Find an answer quickly, read the guide, or contact support if your issue continues.
Exchange
Messages, translation and calls
Members can chat privately and use available translation tools. Audio/video calls follow communication settings and safety rules. Never send money to someone you met on the platform.
Open this featureVisitors
Provide accurate information and only photos you may publish. Control profile and reputation visibility from your account. Unregistered visitors cannot see real member profiles.
Open this featureFavorites, friends and blocked members
A member can rate another only after a genuine two-way message exchange. Administrators and super-administrators cannot be rated. Raters stay publicly anonymous. Members choose whether their average and rating count appear publicly; administrators may review and delete abusive ratings without arbitrarily changing the rater’s score.
Open this featureIn groups
Speed Dating
Sessions are scheduled by administrators with a date and time. Registrations follow configured quotas and minimums. Confirmed sessions never start before the announced time. Compatible encounters last up to 10 minutes by default, may be ended early and session chat may be translated. After the session, participants may give private feedback, send a Like, add a favourite or send a Crush under HeartAtlas rules.
Open this featureActivities
Live Quiz, Connexions and Ice Breakers are grouped under “Group Activities”. Participation requires Premium. In Ice Breakers there is no right answer or score: the creator chooses a category, everyone answers an open prompt separately, then responses are revealed together to start a natural conversation. Anyone may pass a prompt without explanation.
Open this featureCommunity
Forum
Community includes public forums, private forums, events, announcements and testimonials. Public spaces follow community visibility rules; private spaces are limited to authorised members. Follow local rules and report abuse.
Open this featureLocal events
Community includes public forums, private forums, events, announcements and testimonials. Public spaces follow community visibility rules; private spaces are limited to authorised members. Follow local rules and report abuse.
Open this featureNews and community life
Community includes public forums, private forums, events, announcements and testimonials. Public spaces follow community visibility rules; private spaces are limited to authorised members. Follow local rules and report abuse.
Open this featureMy account
Profile and preferences
Provide accurate information and only photos you may publish. Control profile and reputation visibility from your account. Unregistered visitors cannot see real member profiles.
Open this featureSettings and notifications
On first visit you can accept, refuse non-essential trackers or customise choices. Preferences can be changed in Privacy Centre → Cookies.
Open this featureStandard, Premium and Premium+
Conversations, forums, community, essential connection features and safety tools remain available without a required subscription under service rules. Premium unlocks Speed Dating and Group Activities. Trials, benefits and Premium duration are shown in your account.
Open this featureShop, purchases and subscriptions
Conversations, forums, community, essential connection features and safety tools remain available without a required subscription under service rules. Premium unlocks Speed Dating and Group Activities. Trials, benefits and Premium duration are shown in your account.
Open this featureReferrals
Your referral code and link are available in Account → My referrals. A referral qualifies when the profile is complete and the member has been present on at least 7 distinct days. Every 10 qualified referrals grants the sponsor 30 Premium days. Fake, duplicate and self-referral accounts are excluded.
Open this featurePrivacy and data
Privacy Centre explains visibility, consent, export and deletion. Data linked to Speed Dating, activities and reputation is handled according to purpose, safety rules and applicable retention periods.
Open this featureHelp & safety
Safety, blocking and reporting
You can block a member from Discover, their profile or a conversation. Once blocked, neither of you can find or contact the other. Conversations are hidden while the block remains active. Blocking stops interactions; reporting alerts moderation. A limited excerpt of recent messages may be preserved with a report so authorised people can assess context.
Open this featureAccessibility
Support centralises account, safety, Premium, Speed Dating, activities, reputation, billing and privacy questions.
Open this featureTechnical issue or question
Support centralises account, safety, Premium, Speed Dating, activities, reputation, billing and privacy questions.
Open this featureNew on HeartAtlas
A question to start a conversation
In My profile, choose a prompt and add an optional answer. It appears on your profile with a Translate button. The message button prepares a first reply that you can review and edit before sending.
Open this featureShare a date with confidence
After accepting a date, tap Share to open your device’s share sheet and choose a contact or app yourself. HeartAtlas does not access your address book. After the date, each person can confirm their own check-in; the other participant can see that confirmation.
Open this featureSearch with travel mode
In My profile → Travel mode, enter the city, country and end date, turn it on and save. Discover can then find members who live at that destination. These settings stay in your private profile.
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